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Postini - Help |
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HOW TO USE JUNK MAIL FILTERING AND ANTI-VIRUS PROTECTION SERVICES
ACCESS YOUR PERSONAL MESSAGE CENTER
- You will receive an activation notice that contains password
instructions for accessing your Message Center with a link to the
login page. To log in, enter your email address and your password.
Log in at http://login.postini.com/exec/login. If your login fails,
you will be provided with instructions for how to retrieve your
password.
- After you log in you will arrive at your Message Center where
you can see if suspicious messages have been quarantined. You are
the only one that has access to this password-protected site.
CHECK YOUR MESSAGE CENTER FOR QUARANTINED EMAIL
For any messages quarantined as junk email, you can:
- Read the sender and subject of the suspicious messages, and
select messages to DELETE or DELIVER. To delete or deliver messages
"in bulk", select any messages using the checkbox next to each
message or use the one checkbox in the header to select/unselect
them all at once.
- Read the body of the message by clicking on the subject line.
You can then delete or deliver after you determine if the email is
junk or legitimate:
Delete: Deleting the message will keep it from reaching
your in box. The message is moved to the Trash where it will expire
after 14 days from when it first arrived in your Message Center.
Deliver: Legitimate email should be delivered to your in
box. After you deliver a message, you'll receive a message asking
whether to "approve" the sender(s) to your Approved Senders list -
approving this will prevent future messages from that address from
being quarantined in your Message Center. NOTE: Delivered messages
are also moved to the Trash once they are forwarded to your inbox.
CONFIGURE YOUR SETTINGS
You can adjust your settings at any time to better suit your personal
preferences.
At the top of your Message Center, click the link for the service you
wish to configure. The link will display a green or red button to show
whether the service is active or inactive, respectively.
Junk Email
Click the "Junk Email" link; if necessary, click the ON button to
activate basic filtering.
You can additionally customize personal settings by clicking the
following titles:
- Filter Categories
Filter out potentially offensive email topics like "Get Rich
Quick"; "Sexually Explicit"; "Racially Insensitive"; and
"Special Offers". This setting heightens the sensitivity towards
these specific categories.
- Filter Sensitivity
Junk Email filters are pre-set to Lenient, Moderate, or
Aggressive by your email provider. We recommend you monitor how
much legitimate email is quarantined and adjust your filter
sensitivity accordingly to your comfort level, especially after
you have "Approved" any critical senders beforehand.
- Blocked and Approved Senders
You can block or approve specific senders ("
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
")
or domains ("company.com") by entering addresses manually.
(NOTE: most professional spammers change their addresses often,
making it difficult to block a specific junk email sender with
this setting)
Virus Protection
All of your messages are scanned for viruses. If a virus is
detected, it is quarantined in your Message Center and you will be
sent an email notification. You can turn virus protection ON or OFF.
Postini recommends having virus protection always turned on for
safety.
MONITOR YOUR MESSAGE CENTER
Initially we suggest you monitor your Message Center often. The junk
email filters "remember and learn" from your interaction, and become
more accurate with time. You can approve or block senders and adjust the
filter tolerances to make the service more effective.
NOTIFICATIONS OF QUARANTINED EMAIL
You will receive a periodic notice of all junk mail held in your Message
Center. You can visit your Message Center to review them, or take no
action and the quarantined messages will be automatically deleted after
14 days.
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